American Express

American Express Product Services Group (www.americanexpress.com) works directly with merchant members in order to help them provide high-quality services for their customers.

American Express: Welcome

Project Type: Reverse Engineer POS system for SalesForce Implementation

Problem Statement

American Express Product Services and Support maintained Point of Sales product configuration and upgrades with Lotus Notes. A high percentage of configuration errors were introduced into the sales process and service upgrades. A more efficient means of sales and service was needed in order to increase efficiencies and track sales life cycle.

American Express: Text

Solution

Sales configuration and upgrade business rules were reverse engineered and implemented in SalesForce Cloud and integrated with CRM system.

American Express: Text